FAQ

Frequently Asked Questions

Emergency information

If you are experiencing an emergency, dial 911 from the nearest touch tone telephone.

Information about our emergency and disaster preparedness plan is available upon request from the business office.

Do I have to be a member of the Church of God in Christ, Mennonite to be a resident at the Manor?

No, we accept residents of all faith backgrounds.

While the Manor is operated as an agency of the Church of God in Christ, Mennonite and many of our employees belong to the church, we house, hire, and contract with anyone who can abide by the policies of the facility.

Non-Discrimination Statement:
It is the policy of Moundridge Manor to select employees on the basis of their qualification to fulfill established job openings. No person will be discriminated against in employment, placement, or promotion because of religion, race, color, national origin, sex (including pregnancy, sexual orientation, gender identity, or marital status), age, disability, genetic information, or any other protected class.

Instrumental music, television, photography, etc. are not accepted at Moundridge Manor. You will find that this allows for a relaxed, calm, quiet atmosphere which is one of the chief attractions of our home.

Read about our beliefs  |  Who we are

Insurance and Billing

Do you accept my insurance?

Our facility accepts most insurance plans, including Medicare and Medicaid; depending on the type of services required/rendered.

Do you have parking facilities?

Yes

Sunrise Apartments residents are provided 1 covered parking space which is reserved for their use. All other parking on Manor grounds is available at no cost on a first-come/first-served basis. There is no charge for parking at our facility.

Handicap accessible parking is available near each facility entrance.

If you require assistance, please phone 620-345-6364.

What are my rights as a resident at Moundridge Manor?

Residents’ Rights are guaranteed by the federal 1987 Nursing Home Reform Law. The law requires nursing homes to “promote and protect the rights of each resident” and places a strong emphasis on individual dignity and self-determination. Nursing homes must meet federal residents’ rights requirements if they participate in Medicare or Medicaid. Kansas also has residents’ rights in state regulations for nursing homes, assisted living, Home Plus facilities, adult care homes, and other board and care facilities. A person living in a long-term care facility maintains the same rights as an individual in the larger community.

The 1987 Nursing Home Reform Law protects the following rights of nursing home residents:

The Right to Be Fully Informed of
  • Available services and the charges for each service
  • Facility rules and regulations, including a written copy of resident rights
  • Address and telephone number of the State Ombudsman and state survey agency
  • State survey reports and the nursing home’s plan of correction
  • Advance plans of a change in rooms or roommates
  • Assistance if a sensory impairment exists
  • Residents have a right to receive information in a language they understand (Spanish, Braille, etc.)
Right to Complain
  • Present grievances to staff or any other person, without fear of reprisal and with prompt efforts by the facility to resolve those grievances
  • To complain to the ombudsman program
  • To file a complaint with the state survey and certification agency
Right to Participate in One’s Own Care
  • Receive adequate and appropriate care
  • Be informed of all changes in medical condition
  • Participate in their own assessment, care-planning, treatment, and discharge
  • Refuse medication and treatment
  • Refuse chemical and physical restraints
  • Review one’s medical record
  • Be free from charge for services covered by Medicaid or Medicare
Right to Privacy and Confidentiality
  • Private and unrestricted communication with any person of their choice
  • During treatment and care of one’s personal needs
  • Regarding medical, personal, or financial affairs
Rights During Transfers and Discharges
  • Remain in the nursing facility unless a transfer or discharge:
  • (a) is necessary to meet the resident’s welfare;
  • (b) is appropriate because the resident’s health has improved and s/he no longer requires nursing home care;
  • (c) is needed to protect the health and safety of other residents or staff;
  • (d) is required because the resident has failed, after reasonable notice, to pay the facility charge for an item or service provided at the resident’s request
  • Receive thirty-day notice of transfer or discharge which includes the reason, effective date, location to which the resident is transferred or discharged, the right to appeal, and the name, address, and telephone number of the state long-term care ombudsman
  • Safe transfer or discharge through sufficient preparation by the nursing home
Right to Dignity, Respect, and Freedom
  • To be treated with consideration, respect, and dignity
  • To be free from mental and physical abuse, corporal punishment, involuntary seclusion, and physical and chemical restraints
  • To self-determination
  • Security of possessions
Right to Visits
  • By a resident’s personal physician and representatives from the state survey agency and ombudsman programs
  • By relatives, friends, and others of the residents’ choosing
  • By organizations or individuals providing health, social, legal, or other services
  • Residents have the right to refuse visitors
Right to Make Independent Choices
  • Make personal decisions, such as what to wear and how to spend free time
  • Reasonable accommodation of one’s needs and preferences
  • Choose a physician
  • Participate in community activities, both inside and outside the nursing home
  • Organize and participate in a Resident Council
  • Manage one’s own financial affairs

From the Office of the Long-Term Care Ombudsman: Learn About the Issues affecting Long-term Care Residents

FILE A COMPLAINT WITH THE LONG-TERM CARE OMBUDSMAN

What professional affiliations does the Manor have?

Moundridge Manor is a member of Leading Age and its state chapter Leading Age Kansas.

We are certified by the Kansas Department of Aging and Disability Services (KDADS) Survey and Certification Commission as a Medicaid provider and by the Centers for Medicare and Medicaid Services as a Medicare provider.

We are licensed by KDADS

The Manor is owned and operated by Moundridge Manor, Inc. an Adult Care Home of the Church of God in Christ, Mennonite and is directed by the Moundridge Manor Board of Directors – a 13-member board with 1 member from each of the 13 sponsoring area congregations.

We are a not-for-profit, church-sponsored adult care home dedicated to providing high-quality healthcare to elderly and infirm persons.

Moundridge Manor’s mission is to represent and promote the Church of God in Christ, Mennonite’s vision of providing individualized physical and spiritual care to those we serve in the spirit of joy.

How do I file a complaint/grievance?

If you have a complaint or grievance about you or your loved one’s care, your employment, application for employment, or vendor status with Moundridge Manor we would like to hear your complaint and have opportunity to assist. If you feel your issue has not or will not be resolved appropriately, you may contact the office of the State of Kansas Long-Term Care Ombudsman.

File a Complaint or Grievance with Moundridge Manor

We offer the ability for complaints and grievances filed electronically to be anonymous. Due to the nature of such communications, we cannot provide a feedback loop regarding the actions taken as a result of your filing.

 

Employees
All grievances should be resolved at the lowest level possible. This may include your supervisor who will make every effort to handle your grievances. A procedure has been established to handle complaints when you are not satisfied with the decision of your supervisor. Within 3 days (excluding weekend and holidays) of the original complaint, you may present the complaint to your department manager who will indicate judgement in the matter and then will submit it to the Administrator for investigation with a meeting of all parties involved. This step must not exceed three days (excluding weekends and holidays). If you are not satisfied with the decision given by the Administrator of Moundridge Manor, you may then refer this in writing to the Chairman of the Board of Directors of Moundridge Manor. The Chairman may then submit your complaint to the Board for their consideration at the next board meeting. The Moundridge Manor Board of Directors’ answer should be in writing and will be given to you within three days. The decision of the Board of Directors is final and binding.
  Reference: Moundridge Manor Employee Handbook, vv. 21.1, pp. 14

Can you explain HIPAA, MDS, and other strange acronyms?

A lot of confusing words and acronyms float around the medical world. For your convenience we have compiled a library of common “lingo” which can assist in your understanding. If there’s ever something you’re unclear on, we’re here to help.

MANOR LINGO CENTER

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Contact us. We’re happy to answer your questions. If it’s something that would help someone else, we’ll post it here, too!